Refund Rules for In-Game Purchases

We review refund requests for in-game purchases on a case-by-case basis. Refunds may be approved in the following circumstances:

1. The payment was successful but the purchased virtual item, currency, or entitlement was not delivered.

2. The user was charged more than once for the same purchase.

3. The purchase was made by mistake and the item, currency, or entitlement has not been used or consumed.

4. The purchase was made by a minor without appropriate parent or guardian consent, subject to verification.

5. The transaction was unauthorized or suspected to be fraudulent.

6. The purchased content cannot be used due to a technical issue, service failure, or material defect caused by the Services.

7. The game service was unavailable for a prolonged period and the purchased content could not reasonably be accessed.

Refunds are generally not available where:

1. The virtual item, currency, or entitlement has already been used, consumed, transferred, or exchanged.

2. The user is dissatisfied for personal preference reasons after receiving and using the content.

3. The account was suspended or terminated due to a violation of the Terms.

4. The user attempts to abuse the refund process or payment dispute process.

Refund requests should be submitted to cs@breakline-official.com with the order number, account ID, purchase date, payment amount, screenshots if available, and a description of the issue.

We will normally review refund requests within 3 to 7 business days. If a refund is approved, it will be returned to the original payment method where reasonably practicable. The actual time for funds to appear may depend on the payment provider or card issuer.